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Form - Appendices

Appendix 1: Consultation Fees And Terms & Conditions


Optometrist Fees

- have been allowed to be set for their cost structures by Medicare since 2015 because Medicare benefits were NOT enough to cover the costs of professional eye examinations.

- based on Medicare, Optometry Australia, and Reference Guide.

- vary because every case is different and requires different tests, equipment, and amount of time.

- For DUTY OF CARE, essential tests/procedures are recommended based on INDICATIONS and PROFESSIONAL GUIDELINES; declining them is at your own risk and releases us from any claims and liabilities, including sight- and life-threatening conditions.

- will be bulk-billed to Medicare when eligible; gap payments will be discussed first if any and start from $69.



- might fluctuate or change even within days due to eye or visual pathway disorders, e.g., dry eyes, diabetes, cataracts, corneal, macular, and brain disorders.

- Optical prescriptions should be issued after eye health examination according to government guidelines.


* Please silence your mobile & don’t touch your eyes during testings. 

* Family and companions should sit in the consult for information because the process cannot be repeated.

* Fees are due at the time of services; costs and expenses for recovering accounts will be incurred.

* Orders cannot be amended or canceled. Payments are non-refundable.

* Costs and expenses of actions over unwarranted complaints and reviews will be sought. 

* Surcharges apply to Buy Now Pay Later (due to 5 to 13% commission) and American Express.




Appendix 2: For Your Consultation Preference


Every case:

- is different even with the same symptoms or signs for the same patient.

- Some vision and eye health problems cannot be diagnosed and managed without Specialty/Long consultations.    


Our experienced optometrist (therapeutic endorsed with different specialties):

- will need to understand your case and concerns before he can tell you the tests, duration, and costs required.

- starts with a fully covered bulk-bill consultation and you’ll be informed if any specialty or long consultation is needed.



Many other practices:

- provide only the fully covered bulk billed standard consultations (no gap payment) which are often brief, have insufficient time, expertise, and equipment to address and solve problems, and are without reports.

- often refer cases to other private practitioners, e.g., eye specialists who usually have long waiting periods, e.g. 2 months, and are more costly. Sometimes, the referred practitioner might not be the best person to solve your problems.


Emergency departments:

- Waiting time can be many hours with many sick people around.

- Non-critical cases could be referred back to private practices.


Public hospital outpatient clinics:

- Mainly for critical cases with low income.

- Waiting period can be many months; hard to change appointments.

- Some practitioners might be inexperienced; don’t allow patients to choose practitioners.




Appendix 3: For Your Product Preference



- last for 1 to 3 years usually depending on the quality and how well you care for them. They might be used up to 16 hours daily; visual and physical comfort are crucial for satisfaction.

- Different qualities, from the lowest prices to the best quality, to suit your needs, requirements, and budget for satisfactory outcomes. Options are recommended for avoiding dissatisfaction with basic lenses.

   - Budget products have limited options.

   - Premium products have advanced options to maximize visual clarity, comfort, durability, and eye health protection.

* Discounters often advertise their cheapest products with the poorest qualities and minimal services.

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