Infomation about Glory Eyecare Optometrists
Management of Personal Health Information - The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the The National Privacy Principles Act and the Health Records and Information Act.
All personal information is stored on a program specific, encrypted computer data base.
DID NOT ATTEND (DNA) AND CANCELLATION POLICY
Due to the high number of non-attendances and cancellations for appointments, we will charge a fee of $40 per brief consultation or if a comprehensive consult a fee of $80, that is not attended or not cancelled within 4 business hours of the appointment time.
If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the Optometrists’ discretion for repeat offenders.
We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.
If you have any concerns, please speak to our Reception staff.
Your Optometrists or our staff will attempt to contact you immediately via contact details supplied.
NON URGENT RESULTS:
Our staff will contact you via phone (and text message) to advise that you need to make an appointment to see your Optometrists. If our attempts to contact you are unsuccessful, a letter might be forwarded to your address to contact us for an appointment.
If your results are NORMAL we will NOT routinely contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
At no time are results provided to you over the phone due to confidentiality laws.
RECALLS / REMINDERS:
Patients are contacted for recalls and reminders via text message and phone calls. If our attempts at contact are unsuccessful, a letter might be forwarded to your address to contact us for an appointment. Confidential information is not included in these letters.
The practice is committed to supporting all optometrists, optical dispensers and administration staff to participate in on-going education. At times we may have training optometrists and other staff at the practice.
FEES TO ACCESS HEALTH INFORMATION
The fees to access health information is charged according to https://hcc.vic.gov.au/public/health-records
Optometrists do NOT provide telephone consultations. You can contact our practice and leave a message for your Optometrist and he/she may return your call or ask you to come in for an appointment. If in an emergency situation, please contact our practice and inform the reception staff who will seek advice.
For after hours medical attention when we closed, please seek the nearest Hospital Emergency Department:
PATIENT FEEDBACK / COMPLAINTS:
Your feedback is important to us and Feedback forms are available at reception - good or bad!
Alternatively forward your compliments, concerns, comments or complaint to: firstname.lastname@example.org
If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583