Alexander Heights
Ph (08) 9343 0278 or 0422 710 020
"Awarded for
Excellence in Optometry
by Avenue Perth
(2024-2026)"
OPENING HOURS
Mon – Fri: 10 am – 5 pm
Sat: 10 am – 4 pm (some: 10 am – 1 pm)
Sun & Public Holidays: Closed
Other times: By appointment
Policy on Health Record Access, Clinical Reports & Prescription Releases
At Glory Eyecare Optometrists, our advanced clinical expertise, specialized diagnostic protocols, and dedicated patient care set us apart from other optometric practices. Utilizing state-of-the-art diagnostic technology (including corneal topography, axial length, and biometry), our clinical records contain complex, high-precision data tailored specifically to your unique visual and ocular health profile.
If you require access to your health records, optical prescriptions, or a formal clinical report, our practice policies and fee schedules are outlined below.
1. Prescription & Record Releases
To locate, collate, and electronically release historical health records or prescription specifications from our archives, standard administrative retrieval fees apply in accordance with health record guidelines:
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Single Prescription Release: $48.20 (incl. GST)
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Dual Prescription Release (e.g., Spectacles + Contact Lenses / Ortho-K): $72.30 (incl. GST)
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Spectacle Fee Waiver: The administrative retrieval fee is 100% waived for spectacle prescriptions if you choose to book an updated examination or order your eyewear directly through our practice.
2. Contact Lens & Ortho-K Clinical Reviews
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Mandatory Clinical Review: $60.00 (10 minutes per lens type)
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Policy Note: Administrative fee waivers do not apply to specialty lens releases. Due to the dynamic nature of the ocular surface and custom fitting parameters, a brief clinical review is legally and clinically required to verify eye health and fitting accuracy prior to release.
3. Specialist Clinical Reports vs. Raw Records
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Rate: Billed at $48.20 (incl. GST) per 10 minutes of practitioner synthesis time (not eligible for waivers).
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Purpose of Reports: Standard clinical records and raw diagnostic data are designed for internal practice use. External practitioners and third parties require a formal practitioner-written clinical report to accurately interpret your case, diagnostic history, and specialized treatment plan.
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Specialty Distinction: Custom practitioner-written reports require dedicated clinical synthesis and diagnostic analysis, providing an extensive level of clinical data well beyond standard practice summaries.
4. Important Clinical Notices
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Expired Prescriptions (>12 Months): Contact lens and Ortho-K prescriptions expire after 12 months (spectacles after 12–24 months).
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Unexpired Prescriptions: External suppliers lack access to our expert knowledge of your eyes. Dispensing directly through your examining practitioner ensures a successful visual outcome and proper clinical continuity.
How to Request Information
To request a prescription release, clinical report, or record transfer, please contact our clinic directly via email at info.gloryeyecare@gmail.com or SMS at 0422 710 020. An invoice will be issued prior to the electronic release of records or reports in accordance with our practice policy.