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Terms & Conditions

Quotes are valid for 7 days and are subject to the availability at the time of order.

Orders and Services must be settled & collected within 3 months from the date of invoices; otherwise, they will be cancelled & payments forfeited.

Fees are due at time of services. Costs and expenses for recovering accounts will be incurred. 


Deposits for processing orders and booking services are 50% of gap payment.

Payments are not refundable. 

For clients' own frames and lenses, it is their own risk for lens fitting and frame adjustment.

Free lifetime cleaning and adjustments
*The Glory Eyecare Optometrists guarantee and lifetime cleaning and adjustments are subject to proof of purchase. 


Supplier guarantee and returns policy
† FOR PURCHASERS IN AUSTRALIA Goods come with guarantees that cannot be excluded under the Australian Consumer Law. No refunds will be given for purchases of gift cards. 
FOR PURCHASERS IN AUSTRALIA AND NEW ZEALAND The benefits given to you under our express warranties below are in addition to other rights and remedies you have under the Australian Consumer Law, the Consumer Guarantee Act (NZ) and other applicable laws.

Any refunds provided will be made to the debit or credit card provided by you when you placed your order.


Please note that all returns are to be returned with all component parts as soon as possible and in any event within 2 weeks of you receiving a returns reference for the products. You must take all reasonable care of the products that you will return to us while they are in your possession. Products should be returned to us in or with their original packaging, and in the case of contract lenses, such packaging must be unopened and unmarked.


The product warranty is provided by the supplier(s) of the products:
Please check your consumer rights on the Consumer Protection website www.commerce.wa, and Hotline 1300 304 054, and the Terms and Conditions on our company website 

We advise you to deal with the supplier(s) directly.

If you want us to assist you to deal with the supplier(s), there is a handling fee of $39.00, which includes 2-way postage to and from one supplier due to high costs.  Additional service charges, such as lens edging and fitting fees and frame alignment fees, will also apply.


Limited warranty against breakage of good optical quality products (excluded low cost non-optical quality products)

Glory Eyecare Optometrists sell optical quality products which are guaranteed for a period of twelve months (longer on some products which we will confirm for you) from the date of purchase against all manufacturing defects. This warranty does not cover: scratches on sun lenses; defects caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear, as well as any issue concerning prescription lenses. If the product is returned with proof of purchase to the Glory Eyecare Optometrists practice they were purchased from within the warranty period, and Glory Eyecare Optometrists find that the breakage was due to a defect in material or workmanship, the product will be repaired or replaced at our option and returned to the sender. If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to a replacement or refund. You will be responsible for any expenses in returning them to us, collecting them and to the suppliers and repairer and our handling fees. Please note: While every care is taken by our suppliers to ensure screws remain tight, they may loosen with wear. We recommend regular maintenance to ensure lenses and frames remain secure. Lack of regular maintenance may result in lens or frame damage and this may not be covered by this express warranty. In the event that the damage is not due to a defect in material or workmanship, we will contact you to see if you want us to conduct repairs at your cost.

Glory Eyecare Optometrists will not be liable in the event that any loss or damage suffered by you is caused by any intentional act or omission or gross negligence by you or your improper use of the products. will not be liable in the event that any loss or damage suffered by you is caused by any intentional act or omission or gross negligence by you or your improper use of the products.

Glory Eyecare Optometrists wants you to be completely happy with your purchase. If you have any concerns within three months of the date of purchase, we will put it right.

You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these terms of use or the use of this Website, any information that you provide via this Website or any damage that you may cause to this Website.

You agree that this website is provided free of charge. Glory Eyecare Optometrists shall not be liable to you or any person for any loss or damage of any kind which may arise from the use of and the use of any information contained within it. 

By using this website, you consent to the terms and conditions and disclaimers, as defined by Glory Eyecare Optometrists. Glory Eyecare Optometrists reserves the right to change these conditions from time to time without giving you prior notice. 

Glory Eyecare Optometrists aggregate liability to you for any other losses resulting from use of this website is limited to the nominal amount of $1.