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Privacy Policy

 

1. Introduction

Glory Eye Pty Ltd and its related entities prioritize the protection of personal information. This Privacy Policy outlines how personal data is collected, used, disclosed, and managed in compliance with the following privacy laws:

  • Australia: Privacy Act 1988 & Australian Privacy Principles

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2. Definition of Personal Information

Personal information includes any data that can identify an individual, such as name, contact details, occupation, and medical history.

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3. Information Collected

Glory Eye Pty Ltd collects various types of personal information, including:

  • Identity & contact details (name, DOB, address, phone, email, Medicare)

  • Demographic information (gender, occupation, hobbies)

  • Health information (eye test results, prescriptions, medical history)

  • Payment details (e.g., health fund)

  • Biometric data (e.g., facial scanning)

  • Purchase history and preferences

  • Website usage data (via cookies and tracking tools)

Some of this data is classified as sensitive information under privacy laws, meaning it requires additional protection.

 

4. Methods of Collection

Personal information is obtained through:

  • Direct interactions (store visits, online, phone, customer support, surveys, competitions, job applications)

  • Verification images of Driver’s license and Medicare card may be captured for verification and deleted after claim approval (no consent required per the Privacy Commissioner)

  • Third parties (health insurers, credit agencies, government bodies, other healthcare professionals with consent)

  • Automated tracking tools (website analytics, cookies)

 

5. Use of Personal Information

Personal information is used for:

  • Providing eye care services

  • Processing transactions & payments

  • Appointment bookings and reminders

  • Customer service and feedback

  • Marketing (with opt-out options)

  • Legal and regulatory compliance

 

6. Disclosure of Personal Information

Personal data may be shared with:

  • Related corporate entities, franchisees, and service providers

  • Healthcare professionals (with consent)

  • Government bodies, health insurers, law enforcement (as required by law)

  • Third-party service providers (e.g., IT, marketing, payment processors)

  • Other authorized parties with express consent

Data may be anonymized before sharing where possible.

 

7. Data Protection & Retention

  • Personal data will not be sold or rented.

  • Security measures (e.g., encryption, restricted access, staff training) are in place to protect data.

  • Information is retained in compliance with legal requirements.

  • Despite security efforts, online data transmission is not 100% secure.

 

8. Rights & Access to Personal Information

Individuals have the right to:

  • Access their personal data

  • Request corrections if data is inaccurate

  • Use pseudonyms where possible

  • Opt-out of marketing communications

Requests can be made to our Management via email or in writing.

 

9. Complaints Process

Complaints regarding privacy breaches can be submitted to our Management. If unresolved, complaints can be escalated to: Office of the Australian Information Commissioner (OAIC)

 

10. Contact Information

For privacy concerns, customers can contact our Management at 08 9343 0278 | gloryeyecare@gmail.com

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11. Policy Updates

This Privacy Policy is subject to periodic updates without prior notice, with the latest version always applicable. The most recent revision was on 4 Feb 2025.

COPYRIGHT © 2017 Glory Eye Pty Ltd.  ALL RIGHTS RESERVED.

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